Identity and contact information of the Data Controller
Voicedocs Software GmbH is company registered in Federal Republic of Germany (VAT: DE122661493) with its registered office at Franz-Liszt-Straße 7, 50825 Cologne, Germany.
Questions, comments and requests about your personal data should be addressed to firstname.lastname@example.org email address, online chat or telephone listed on “Contact us” page of Site.
Information We Collect and Receive
We collect personal information about you in the following ways:
Information you give us
Information that you may provide through the Services or otherwise communicate with us includes:
Personal and Business Contact information, such as your first name, last name, email address, and telephone number.
Profile information, such as your username and password.
Audio or video files you upload to our site and their transcriptions.
Feedback and correspondence, such as information you provide in your responses to surveys, when you participate in market research activities, report a problem with our Site, receive customer support or otherwise correspond with us.
Transaction information, such details about purchases you make through the Site and billing details;
Usage information, such as information about how you use our Site and interact with us.
Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them.
Automatically collected information
We may automatically log information about you and your computer or mobile device when you access our Site. For example, we may log your IP address, computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. We collect this information about you using cookies.
Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site. We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognise your computer or mobile device when it visits other websites.
We may also use pixel tags (which are also known as web beacons and clear GIFs) on our Site to track the actions of users on our Site. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the Site, so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users’ personal information.
Do Not Track Signals
Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.
How We Use Your Information
To provide our Services
If you have an account with us or use our Site, we use your personal information to:
operate, maintain, administer and improve our Site;
manage and communicate with you regarding your account, if you have one, including by sending you service announcements, technical notices, updates, security alerts, and support and administrative messages;
process and manage requests you make through our Site, transcribe audio or video files you have uploaded, provide the ability to edit the transcription and to export ready transcription in different formats
better understand your needs and interests, and personalize your experience with the Site; and
provide support and maintenance for the Site and our Services.
To communicate with you
If you request information from us, register on our Site, or participate in our surveys, promotions or events, we may send you updates, newsletters, surveys, offers, and other promotional materials that may be targeted based on your personal information as permitted by law. We also may, from time to time, contact you about a particular offering that may be of interest to you. You will have the ability to opt out of such communications.
To comply with law
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention and safety
We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
How We Share Your Information
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Compliance with Laws and Law Enforcement; Protection and Safety. Voicedocs may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Services; (d) protect our rights, privacy, safety or property, and/or that of you or others; and (e) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
List of processed information
Not shared with third parties. We use Twilio to send confirmation code during registration (Twilio, Inc. 375 Beale Street, Suite 300 San Francisco, CA 94105). Used to protect multiple account registrations for same person. Saved until you delete your account
Uploaded audio or video files and their transcriptions.
Not shared with third parties. Used to provide services. Saved until you delete your account
First name, last name and email address.
Shared with Intercom, Inc (55 2nd St., 4th Fl. San Francisco, CA 94105, USA). Used for communication with you. Saved until you delete your account
Correspondence with customer support (chat and email).
Shared with Intercom. Used for communication with you. Saved until you delete your account
IP address and cookies.
Shared with third parties (please see below). Used for analytics and improvement of Services. Saved until you delete your account.
Please note that third parties may collect personal data from you directly. We use services of Google Analytics and Facebook Pixel. The data includes, IP address, device information, operating system, screen size and etc.
When you make a purchase, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe, Inc (185 Berry Street, Suite 550, San Francisco, California, USA) through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security.
Access, Update, Correct or Delete Your Information. All account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. You may also contact us at email@example.com to accomplish the foregoing or if you have additional requests or questions.
Email communications. You may opt out of newsletters and marketing-related emails by following the unsubscribe instructions on a link at the bottom of each such email, or by contacting us at firstname.lastname@example.org . You may continue to receive service-related and other non-marketing emails.
Withdrawing consent. If you gave us consent to use your personal information, but wish to update or delete it, please contact us at email@example.com
Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with the Services and may need to close your account. We will tell you what information you must provide to receive the Services by designating it as required in the Services or through other appropriate means.
Where we store your personal information
The personal data that we collect from you will be transferred to and stored at a destination outside of the European Economic Area (“EEA”). This data may also be processed by staff operating outside of the EEA who work for us or for one of our business partners or service providers. Please contact us at firstname.lastname@example.org if you would like further details on the specific safeguards applied to the export of your personal data outside the EEA.
The security of your personal information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.
Use for new purposes
Our Products and Services are not directed to children under the age of 13, and we do not intentionally gather personal information from visitors who are under the age of 13, without their parental or guardian’s consent. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at the contact information provided above. We will delete such information as soon as possible.